![]() ![]() Please email or phone us beforehand to ensure we reserve your preferred exchange item. Let us know what you would like to exchange the item to and include a self-addressed prepaid post satchel for your exchange to be sent back to you. Therefore, we are happy to offer a free of charge exchange on sizes or styles (one per item.) Please note that we cannot accept return of intimate apparel (including costumes/corsets that include underwear) for health reasons unless they are faulty. We take great care in providing correct measurements in our sizing guides, however we also recognise that the fit sometimes may not be as desired. Merchandise Credit: If the item is not suitable and you do not require an exchange, a credit note can be provided. Please include a note to let us know what you would like: To Return your order please send your order/item to us in its original undamaged packaging and with the invoice. ![]() If your order received free shipping and the entire order or part of the order is returned for a refund, the shipping cost of $9.99 will be deducted from the refund amount. Please note that we do not refund shipping costs or the cost to return an item to us. ITEMS ON SALE/CLEARANCE are not able to be returned or exchanged, please choose these carefully. You are able to exchange corset sizes/styles if the item is returned in original unworn condition. We cannot accept return of intimate apparel (including costumes/corsets that include underwear) for health reasons unless they are faulty, please contact us if you find a fault to discuss return of your item. If your item is faulty when received we will send you a replacement/exchange. You can then simply return your item/s to us within 30 days of the purchase date, unused / unworn and in the original undamaged clear packaging, including all tags attached and include the original invoice and we will either exchange your item, refund or provide a merchandise credit. A return approval must be requested before returning your purchase. If for any reason you are not happy, Please contact us from the Classy-Couture contact page to arrange to return your order and quote your order number. Please be aware that we can not control any duties or delays imposed by your country's customs department.Īll orders are shipped within 1-2 business days. ![]() Please email us for a quote on express international shipping if you need this added to your order. This method takes 4-7 business days to reach most countries and is more costly. We will email you an additional invoice for the express shipping charges payment. If you require express shipping, please email us or make a note on your order when you pay to add this service to your order when you place an order online. This service takes 5-12 business days to reach most countries. All international orders are sent via Airmail/DHL or EMS Service being the most economical method with no tracking number. We are not responsible for duties or taxes/delays that may be imposed by your country's customs department. If it is listed our store can ship to you. To find out if we ship to your country, fill your shopping basket, once you have completed shopping check the dropdown box on your shopping cart to see if your country is listed. We ship internationally around the world and all pricing is in AUD. ![]() In the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or full refund. We charge a flat rate of $14.99 per order within Australia for all orders under $89 (regardless of how many items are purchased in one order.) Express post takes 2-3 business days to reach you.įor all CBD Metro address deliveries, please ensure the company name and level number (if located in a multi storey building) is provided to ensure correct delivery of your order. FREE Express Post within Australia for orders over $89+. ![]()
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